Employee Relations Advisor

About the Role

We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis.

Salary: Circa £35,000 plus benefits

Contract Type: Full Time

Working Pattern: Permanent

Hours: 40.0

A key part of the role is to provide employee relations advice and guidance to our network of retail stores, and manage a high‑volume employee relations caseload in accordance with company policy, procedures and best practice.

• Love Our Customers:
  We strive to delight our customers, listening and responding to their needs because they are our priority.
• Care for Our Colleagues:
  We support each other to foster a workplace where everyone can thrive.
• Protect Our Pounds/Euros:
  We are committed to cost‑efficiency and value, ensuring every penny counts.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue qualification through our apprenticeship programme.
• Bonus Potential:
  Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Free On‑Site Parking:
  Enjoy the convenience of free parking, making your daily commute hassle‑free.
• Onsite Coffee Lounge:
  Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
• Exclusive Store Discounts:
  Receive a 10% discount on most in‑store purchases, enhancing your shopping experience.
• Family‑Friendly Benefits:
  Our comprehensive benefits are designed to support you and your family’s needs.
• My Staff Shop:
  Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
• Life Assurance Cover:
  Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme:
  Benefit from an employee assistance programme that supports your health and wellbeing.
• Generous Holiday Allowance:
  Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
• Pension Scheme:
  Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

• Provide consistent expert advice to the store network and area managers on HR policy and procedures.
• Advising predominantly over the phone and via e‑mail on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
• Produce accurate HR casework documentation to a high standard in line with the service level agreement.
• In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.

• Strong experience of working as an Employee Relations Advisor in a multi‑sited and fast‑paced environment.
• Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
• Ability to prioritise a high‑volume workload with an awareness of implications in respect of cost and risk.
• Strong communication skills with the ability to present recommendations in a confident and businesslike manner.
• The ability to identify opportunities for continuous improvement that will impact on business performance, productivity and the development of HR within the business.