Bank Gp Receptionist

MAIN PURPOSE OF THE JOB

To contribute to the effective running of reception by receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way.

• Opening & Closing the Practice at the start & end of a working day
• Booking appointments for patients over the telephone and face to face
• Dealing with patient enquiries and ensuring action is taken if needed
• Receiving, monitoring and preparing repeat prescriptions for the Doctor to sign
• Scanning letters and documents
• Coding new diagnoses, procedures and results using appropriate read codes
• Liaising with solicitors and insurance companies that request medical reports/copies of medical records
• Recording receipt of all payments
• Booking minor surgery sessions and creating invoices for payment
• Summarising new patient medical records
• Preparing medical records deducted from the practice list for return to PCSE
• Dealing with home visit requests
• Registering new/temporary patients onto the computer system
• Processing patient’s change of address on the computer and having knowledge of the practice catchment area
• Checking the telephone out of hours answerphone message is working and is correct at the end of a working day or when the practice is closed for staff training/meetings
• Ensuring security of all patient identifiable information, by locking away at the end of a working day
• Communicating effectively with colleagues, patients and visitors
• Working effectively with individuals from other agencies to meet patients needs
• Familiarising yourself with the practice policies and procedures and to carry out your duties in accordance with these i.e. Emergency Procedures & Business Continuity Plans
• Checking emails on a daily basis and ensuring appropriate action is taken
• Undertaking such other tasks as may be required from time to time
• Chaperoning for Clinicians during medical examinations and recording this in patient medical recordsli>
  
  Defusing patient concerns to prevent a complaint being made
• Informing patients about abnormal test results and what action is to be taken
• Encouraging patients to use Online Services to book appointments, request repeat prescriptions and view their medical records
• Discussing patient referrals with Doctors and creating referrals on the e-referral website or completing a specific referral form
• Signposting patients to the most appropriate clinician or service depending on the patients medical needs
• Amending hours to cover what is needed by the practice
• Assisting in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using the security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified to the Practice Manager or GP

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, in non-judgemental and respects their circumstances, feelings, priorities and rights
• Not discriminating against others because of their Age, Sex, Sexual orientation, Race, Religion, Marriage/Civil Partnership or Disability

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).