Admin & Clerical Support Worker | Healthcare NHS Trust

Working Pattern

All applicants must be able to commit to these hours:
Monday: 12pm - 4pm.
Tuesday: 9am - 1:30pm.
Wednesday: 9am - 1:30pm.
Thursday:
Non-Working Day
Friday: 9am - 1:30pm.

To provide a comprehensive clerical first point of contact for areas within Pathology Department as part of the Clinical support service (CSS) Care Group.
The role involves direct contact and communication with patients and Trust staff daily.
The post holder will assist all services areas within the Pathology Outpatient Service.
Covering all duties which include, booking in patients attending the service, taking patient queries, answering telephone enquiries from patients and trust staff, making reminder phone calls, booking appointments, handling patient notes, sorting filing, printing patient correspondence and any other adhoc administrative duties within the Pathology Team.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state‑of‑the‑art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two‑storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

• Will be required at times to work under own initiative.
• Adhere to the Trusts complaints procedure with regard to written and verbal complaints using appropriate referral mechanisms to resolve given situations.
• Will form effective communication with colleagues and all other departmental staff to ensure adequate arrangements are made to carry out all assigned duties.
• Staff have a major role in suggesting and implementing improvement to services and in exercising professional responsibility for both themselves and their peers with an open ‘no‑blame’ culture.
• The post holder will be required to take part in any necessary training programmes to maintain an in-depth knowledge of work procedures and practices related to the departments within the Care Group and the Trust Organization.
• The trust operates a system of IPDR for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service needs.

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