Customer Service Administrator

Customer Service Administrator

Can you bring your administrative skills to our Customer Service team? Join our team in Willenhall (UK) and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Administrator

We are looking for a Customer Service Administrator to take care of our customers' requirements.

You would also:

• Respond to and deal with issues relating to orders and deliveries from customers effectively to minimise the effect on the customer and cost to the business.
• Deal with queries as quickly as possible, maintaining a helpful and friendly approach, avoiding repeat calls for the same issue.
• Develop effective relationships with existing customers by promoting products and services and promotions within the business unit where applicable.
• Manage customer concerns process applicable to the business unit in line with local business procedures.
• Liaise with internal and external departments to ensure that orders are swiftly processed and dispatched.
• Provide effective support to the Sales teams, Marketing, Product Management, and any other key functions applicable within the business unit and other group companies as required.

The skills and experience you need

We are looking for someone who:

• Has experience within a busy, customer-focused environment.
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
• Has a positive and friendly telephone manner.
• Is experienced in using Microsoft Office packages with good computer skills.
• Is confident and resilient with the ability to deal with conflict and difficult people.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension.
• Discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

To find out more about us, visit