Resource Planner Call Centre

Resource Planner

£12.21 per hour plus monthly bonus

Temporary – initially for an 8-12 week period which may be extended

Full time

Monday to Friday 8am-6pm (8 hours shift within these times) – occasional Saturday working may occasionally be required

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand.

-Ensuring sufficient staffed are rostered to cover call demands

-Creating rosters

-Ensuring a fair balance of shifts are allocated to each staff member

-Ensuring annual leave / pre-planned absence are taken into account within rostering

Requirements

To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business:

-Resource planning experience

-Keen eye for detail

-Ability to work in a dynamic and changing environment

-Strong planning and organisational skills