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Hybrid Customer Experience Lead: Drive Strategy
Job in
Willenhall, Walsall, West Midlands, WS1, England, UK
Listed on 2026-01-20
Listing for:
Bridge Recruitment UK Ltd
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: Willenhall
A leading manufacturing firm is seeking a Customer Experience Lead who will play a pivotal role in shaping customer journeys through strategic and hands-on approaches. Responsibilities include championing customer satisfaction, collaborating with various teams, and leading initiatives for continuous improvement. The ideal candidate has proven experience in a customer-facing role, strong project management skills, and the ability to influence diverse teams.
This role offers an exciting opportunity to drive meaningful change and help build a customer-first culture.
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