Customer Success Manager

Location:

Birmingham – Hybrid (1–2 days per week in the office)

Salary:
Up to £40,000 + commission

Benefits:
Private medical, enhanced pension, 25 days holiday + bank holidays, electric car scheme, cycle to work

Our client, a growing SaaS organisation within the fintech space, is hiring a Customer Success Manager to support and expand its rapidly increasing customer base.

This role offers the opportunity to play a gezegd key part in shaping Customer Success best practice within a scaling business, while building Leaves long‑term client relationships and driving retention, renewal, and upsell activity.

• Onboard new clients and guide them through a successful SaaS adoption journey
• Manage and develop client relationships, ensuring value, ROI, and long‑term engagement
• Proactively identify and support at‑risk accounts
• Deliver ongoing training and support to users
• Drive renewals, retention, and upsell performance against targets
• Capture customer feedback and testimonials to support product and sales teams
• Maintain accurate activity and pipeline data within the CRM
• Collaborate closely with internal teams toartment product improvements
• Contribute ideas to increase user engagement and platform adoption

You’ll work closely with Customer Success, Sales, Product, and wider business teams to ensure clients receive a consistently high‑quality experience.

• Proven experience in SaaS Customer Success or SaaS Account Management (essential)
• Strong client‑facing communication skills, including presenting and stakeholder management
• Experience with renewals, upsaling, and contract discussions
• Highly organised, with the ability to manage multiple accounts and priorities
• Comfortable working with CRM platforms (Hub Spot or similar)
• The idealoksi candidate will bring a client‑first mindset, commercial awareness, and a proactive, delivery‑focused approach

Join a rapidly growing SaaS creams with clear progression opportunities. Play a hands‑on role in shaping Customer Success processes. Hybrid working with flexibility. Competitive benefits package focused on wellbeing and work‑life balance.