Customer Service Advisor

About DX NETWORK SERVICES LIMITED

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. DX Freight delivers next‑day or scheduled delivery services for parcels and freight, and offers comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand is built on the “Delivered Exactly” promise, and our values shape how we work.

Our Customer Service Advisors deliver the “Delivered Exactly” promise by delighting customers every time. Working alongside operational and account‑management teams, you will proactively manage customer queries, resolve issues, and influence service solutions.

37.5 hours per week

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

• Competitive Rates of Pay
• Company‑Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance Programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more

Entry level

Full‑time

Customer Service

Administrative and Support Services

Willenhall, England, United Kingdom

We look forward to hearing from you!