Assistant General Manager

Benefits:

• Be part of a rapidly growing concept
• Bonus based on performance
• Opportunity for advancement
• Training & development

Welcome to Milkshake Factory - where happiness is handcrafted one shake at a time! We're on a mission to become the premier milkshake and chocolate destination in Greater Boston. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect fit.

Since 1914, we've been perfecting our craft, and now we're bringing our century-old legacy to Greater Boston! With 11 family owned locations in Pittsburgh, our first Massachusetts store marks the beginning of something sweet - and we can't wait to share it with you.

Come be part of our story!

• Natural Leaders: You love inspiring your team, and keeping things positive.
• Brand Ambassadors: You promote an excellent employee culture and guest experience.
• Growth-Minded Go-Getters: You have your sights set on growth, and we are here to help you reach it.
• Clear Communicators: You know how to connect witjhyour team and keep things runnig smoothly.
• Mentors: You are passionate about motivating and helping others grow, just like we are.

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for Milk Shake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Maintain a clean and welcoming store environment for guests.
• Keep those POS register systems ticking perfectly at all times.
• Most importantly have fun while creating unforgettable experiences.

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
• Ability to plan and prioritize workload
• Knowledge of Microsoft Office
• Ability to lift and/or handle packaged goods and materials up to and including 25lbs

Compensation: $18 - $24 per hour