Commercial Account Manager

JOB DESCRIPTION:

COMMERCIAL ACCOUNT MANAGER CLASSIFICATION PURPOSE

This exempt, supervisory job classification is responsible for ensuring a diverse portfolio of job assignments that meet revenue, gross profit, and retention goals, comply with human resources and safety standards, while maintaining exemplary levels of customer service; performs other work as required.

The examples of functions listed in this job description are representative, but not necessarily exhaustive, of any one position in this job classification. Management may assign other functions not listed herein at its sole discretion.

• Responsible for multiple landscape and snow jobs by managing customer expectations efficiently and renewing contracts;
• demonstrates horticulture expertise (e.g., turf, shrubs, ground cover, plants, weeds, pests, planting techniques, color displays, and layouts);
• identifies and sells enhancements;
• possesses a thorough understanding of the Company’s standard maintenance specifications and scope of extra services;
• ensures gross margin goals are met by establishing challenging goals, clarifying expectations, and holding crews accountable for performance;
• tracks key performance standards for each job;
• actively engages in company promotion;
• works collaboratively to ensure inter-branch success;
• attends customer meetings, conducts walk-throughs, completes punch lists, and offers creative solutions to customers;
• reads and understands specifications, RFPs, and contracts;
• attends and participates in safety and training meetings;
• conducts necessary job documentation;
• ensures all work meets company quality standards;
• develops proactive plans to improve achievement of key performance indicators;
• demonstrates leadership, initiative, and accountability at all times;
• can multi-task with short timelines and limited resources;
• is results oriented in all aspects of performance;
• operates landscape hand tools and light and heavy-duty equipment efficiently and safely;
• can interpret landscape plans and soils reports;
• possesses strong irrigation skills including controller programming, troubleshooting, and system design;
• can develop, interpret, and meet a budget;
• role models all organizational policies and procedures;
• demonstrates professional understanding of chemical applications, hazardous substances, and OSHA compliance;
• is available for “on call” emergencies;
• performs Winter Service account management as described for landscape, and (e.g., snow clearing, salting, shoveling) if needed;
• utilizes computer skills, information technology, Aspire software, and MS Office applications effectively; and
• provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner.

• Business Acumen:
  Proactively manages the business portfolio as a profit center; increases revenue, leverages resources, and tracks expenses to ensure revenue, efficiency, and gross margin goals are met.
• Results Oriented:
  Maintains focus on outcomes; is proactive, self-motivated, and goal oriented; takes initiative to learn; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.
• Decision Quality:
  Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and contingency plans associated with all decisions.
• People Management:
  Assists in employee training, coaching, and performance management; complies with all human resources procedures; views employees as assets.
• Job Quality:
  Understands the relationship between job quality and customer service, satisfaction, and retention; is attentive to details; ensures landscape and horticulture quality standards are met for every job.
• Customer Service:
  Consistently exceeds customer expectations; keeps customers well-informed through clear communication, listens to them attentively, and addresses their concerns; enacts a personal approach to…