Equipment Customer Care Coordinator

Our client, an industry leader in equipment services, is seeking an Equipment Customer Care Coordinator to join their team. As an Equipment Customer Care Coordinator, you will be part of the Customer Support Department supporting the Service Operations team. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive attitude which will align successfully in the organization.

Job Title:

Equipment Customer Care Coordinator

Location:

Walpole, MAPay Range: $20

Shift: 8:00am – 4:30pm, Monday through Friday

• Interact with customers and provide superior customer support
• Answer inbound phone calls, voice mail messages, and email messages to resolve customer requests (e.g., equipment technical issues, part orders, etc.)
• Utilize the appropriate system to create a record of the call result and/or issue work order
• Diagnose and resolve equipment technical issues using available resources such as service manuals and hands‑on equipment
• Follow up with customers to confirm completion of service work and ensure customer satisfaction

• High school diploma or equivalent required
• Three years of previous customer service experience
• Strong computer skills including knowledge of Microsoft Office suite or similar programs
• Excellent organizational, interpersonal, and communication skills, both written and oral
• Ability to handle multiple priorities in a fast‑paced environment

• Opportunity to work with a dynamic and supportive team
• Engage in meaningful work supporting equipment service operations
• Gain valuable experience in customer support and technical troubleshooting
• Work in a collaborative environment that values diversity and inclusion
• Potential for career growth within a reputable organization

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!