Team Lead, Retail

Join to apply for the Lens Crafters - Team Lead role at Lens Crafters.

We are a visionary optical retailer committed to pairing state‑of‑the‑art technology with a personal approach to eye care. Lens Crafters, part of Essilor Luxottica, is a global leader in vision care and offers a dynamic workplace for over 200,000 employees worldwide.

904142

Store #: 00F044 Lens Crafters
Position:
Full‑time

The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service, ensuring they are always delighted. The role assists in achieving store success by managing key optical and lab processes and systems to achieve exceptional results.

• While working in Retail:
  Ensure the Lens Crafters team provides unsurpassed customer service, act proactively and solution‑driven with accurate execution and product knowledge, assist customers with selections and recommendations, support sales associates, and serve as a responsible alternate store key holder.
• While working in Lab, if applicable:
  Custom fit glasses, place prescriptions accurately, work with associates to strengthen knowledge and certification, ensure finished eyewear meets optical standards and customer requirements, create a safe working environment, and maintain lab tools and systems.

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong inter‑personal skills
• Strong basic math skills
• Sales skills
• Problem‑solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

• State licensure (if applicable) or ABO Certification in non‑licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Lens Crafters Quality, Fitting & Adjusting Program certification
• Optical machinery or instruments experience
• Customer service experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay Range: $19.86 – $33.25 per hour, based on geography, experience, and qualifications. Employee pay may also include a competitive bonus and/or commission plan, health care, retirement savings, paid time off, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. For feedback on this posting or accommodations, please call 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. Native Americans in the US receive preference in accordance with Tribal Law.