Community Management Coordinator Walnut Creek, CA

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships . Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor‑obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work…
this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.

We’re looking for a Community Manager who loves connecting with people and knows how to build genuine relationships. In this role, you’ll help foster and facilitate community engagement across Kinder’s social platforms—delivering thoughtful customer care, managing end‑to‑end product seeding efforts, capturing valuable insights through social listening, and supporting the consistent execution of content posting across channels. If you're someone who thrives in conversation, keeps things organized, and enjoys making people feel seen and appreciated, we’d love to have you on the team.

Community Care & Engagement

• Manage daily (7 days a week) community interactions across all social platforms—reposting UGC, replying to comments, and answering DMs.
• Build and nurture relationships with long‑time brand advocates while strategically engaging new influencers to expand community reach.
• Monitor community sentiment and flag recurring feedback or product concerns to relevant teams.
• Partner with our Consumer Love team to respond to customer inquiries with empathy, clarity, and a voice that reflects the Kinder’s brand.
• While not required, a love for cooking is a plus—it helps in connecting with and understanding our food‑loving community.

Manage Product Seeding Program

• Project manage gifting campaigns from start to finish, ensuring timely execution.
• Research and recommend influencers for gifting opportunities.
• Maintain and routinely update the influencer and shipping databases.
• Collaborate with our Creative Team to develop gifting materials, ensuring alignment with broader marketing initiatives.
• Oversee product closet inventory, manage orders, and ensure all boxes are packed and shipped on time.
• Assist in compiling results and insights to evaluate campaign performance and identify future opportunities.
• Support the collection and analysis of social listening data to uncover community trends, pain points, and emerging opportunities.
• Share actionable insights regularly to guide content planning, strengthen engagement strategies, and support community growth.
• Assist in tracking key performance indicators (KPIs) related to sentiment, engagement, and product seeding.

Content Posting & Calendar Management

• Support the day‑to‑day publishing of social content across platforms including Instagram, Tik Tok, Facebook, and more.
• Help maintain and update the content calendar to ensure consistent scheduling, alignment with marketing priorities, and real‑time responsiveness.

• Strong knowledge of social media platforms (Instagram, Tik Tok, Facebook, You Tube, Pinterest).
• Exceptional written and verbal communication skills with a customer‑first mindset.
• Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Analytical thinker with the ability to interpret data and inform decisions.
• Adaptable, proactive, and energized by fast‑paced, collaborative work.
• Team‑oriented with a passion for people and relationship‑building—both internally and externally.
• Comfortable leading or supporting as needed; eager to learn, grow, and contribute creative solutions.
• Must be available during peak periods, including weekends and holidays, to ensure we support our…