VP, Logistics and Customer Operations Walnut Creek, CA

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships . Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work...
this is it!Every day, you’ll be part of a journey to add flavor to millions of meals and lives.

At Kinder’s, we offer a unique opportunity to be part of a high-growth company that values excellence, innovation, and teamwork. We are looking for a transformational leader who can elevate our logistics and customer operations functions while preserving our values-driven, entrepreneurial culture. If you’re passionate about delivering outstanding service, building high-performing teams, and scaling operations that fuel business growth, we want to meet you.

The Vice President of Logistics and Customer Operations is a key executive leader responsible for optimizing Kinder’s end-to-end logistics and customer order fulfillment processes, ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This role leads Kinder’s domestic and international logistics operations, including temperature-controlled and global freight, as well as the Customer Operations function, which manages the complete order-to-cash process, customer order entry, inventory deployment, and inventory control.

The ideal candidate will be a strategic and collaborative leader with a proven track record in building scalable, customer-focused supply chain and operations organizations within a high-growth CPG environment. They must bring strong expertise in logistics execution, international trade compliance, cold chain management, and customer service performance.

• Develop and execute a comprehensive logistics strategy aligned with Kinder’s growth plans, customer expectations, and product portfolio complexity.
• Oversee transportation, distribution, 3PL partnerships, and warehouse operations, including cold chain logistics for temperature-sensitive products.
• Manage international freight, customs clearance, and global trade compliance, including import/export documentation, tariff strategies, and regulatory alignment with FDA, USDA, FSMA, and CBP standards.
• Lead initiatives to improve cost-efficiency, on-time delivery, and logistics visibility across the network.

Customer Operations & Service Excellence

• Lead the Customer Operations team, including responsibility for order-to-cash processes, customer order entry, order fulfillment, inventory deployment, and inventory accuracy.
• Ensure seamless, accurate order processing with a focus on speed, service, and communication.
• Optimize inventory deployment strategies to ensure the right product is in the right place at the right time to support customer demand.
• Drive alignment across Sales, Finance, Supply Chain, and Operations to support accurate pricing, order confirmation, invoicing, credit resolution, and cash collection.
• Define and track customer service KPIs, including order accuracy, fill rates, case cuts, lead times, and complaint resolution.
• Champion a customer-first culture that strengthens partnerships with both internal stakeholders and external customers.
• Lead the development and execution of a proactive customer deductions strategy related to logistics and fulfillment issues (e.g., shortages, late deliveries, damages), in close coordination with Customer Service, Sales, and Finance.
• Analyze deduction trends and root causes to identify operational improvements, recovery…