Assistant ManagerManagerLuxury SpaFT or PTSigning

Benefits:

• 401(k)
• Competitive salary
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Bonus based on performance

The Woodhouse Spa exists to change lives. Our goal is to create a memorable, unique, and transformative experience for our guests. A cohesive leadership unit is an essential part of the Woodhouse team. In fact, it depends on it.

The Assistant/Spa Manager assists the Spa Director in leading the staff to the highest level of customer service and manages daily operations. The Assistant Spa Manager is a results‑oriented leader – energetic, creative, enthusiastic and organized. They must cultivate an inclusive and safe atmosphere for staff, creating a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.

Flexible availability is required.

Core Knowledge Areas:

• “The Woodhouse Way” – including Woodhouse vocabulary, procedures, and protocols
• Menu of Services
• Product Knowledge
• Daily Operations
• Opening and Closing Procedures
• FAQ

Position Title:

Assistant Spa Manager

Reports To:

Spa Director

FT / PT: FT

Status:
Non‑exempt

• Regularly direct and supervise the work of spa employees in accordance with spa policies and directives.
• Hire, train, develop, and in some cases terminate employees in accordance with company policies and directives.
• Lead and perform timely performance evaluations of employees (the Front Desk Team directly reports to the AM/Mgr).
• Ensure implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures.
• Oversee day‑to‑day Spa operations to run smoothly and efficiently through a visible management presence and leadership.
• Process, review, and submit payroll.
• Coordinate all team‑member schedules.
• Open and/or close the spa as required and step in as needed when team members call out.

• Assist Spa Director and owner/managing partner in spa operations.
• Maintain a regular presence at the spa facilities.
• Ensure safety and security through monitoring of facilities, equipment, and operational systems including point‑of‑sale software.
• Perform regular inspections of the Spa area to ensure a clean, organized, safe, and well‑maintained facility, and coordinate spa repairs and maintenance.
• Manage spa operations including customer service, communication, marketing (digital + print), purchasing, supplying, staffing, training, staff development and supervision.
• Coordinate all team members’ schedules and step‑in as needed to ensure smooth operations.

• Manage the financial performance of the spa through achievement of sales & revenue goals, expense management, proper planning, and forecasting.
• Track, report, and analyze the details of financial operation.
• Prepare and implement action plans to meet or exceed monthly financial goals.
• Assist spa ownership in development of annual operating and capital budgets, as well as long‑term growth strategy.
• Review applicable financial statements and reports.

• Effectively and professionally interact and communicate with senior management, managers, other associates, vendors, members, senior staff, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, required programs, required meetings, and required trainings.

• Promote the company’s safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Actively further financial objectives and continuously support improvement and positive change, which includes proactively making suggestions to improve the company and business operations.
• Follow a professional dress‑code.
• Make professional development a consistent priority.
• Active participation in events, programs, meetings, and training.
• Flexibility in work schedule, as the job may require day and evening shifts, weekends, and holidays.