Salesforce Business Architect and Delivery Lead - Claims Management

We Are

Accenture’s Salesforce practice, a leader in transforming businesses through innovative Salesforce solutions. As the largest global Salesforce practice with Master Certifications across 12 industries and clouds, we leverage cutting‑edge technologies like Lightning, Einstein, and Bolt to forge strong customer relationships. We’re committed to continuous learning and development, empowering our team to achieve over 4,200 certifications, including Certified Technical Architect (CTA).

A dynamic Salesforce Functional Lead possessing exceptional leadership abilities and a knack for driving projects efficiently. Your strong communication and relationship‑building skills allow you to identify requirements effectively, craft compelling solutions, and secure client approvals. Armed with superior analytical, interpersonal, and time‑management skills, you excel in solving complex challenges and empowering your team members to thrive.

• Lead the business architecture in claims, reimbursement, and post‑sale service across automotive and financial sectors.
• Define target‑state business capabilities, operating models, and value streams aligned with enterprise strategy.
• Translate business strategies into Salesforce‑enabled solutions and actionable roadmaps.
• Act as a trusted advisor to senior leaders on digital transformation initiatives and platform strategies.
• Utilize your expertise in claims and reimbursement to architect solutions that streamline claims intake, validation, adjudication, and payment processes.
• Design reimbursement workflows to serve dealers, partners, vendors, and customers effectively.
• Ensure compliance with regulatory, audit, and financial control requirements through tailored Salesforce solutions.
• Optimize processes related to dispute management, appeals, chargebacks, and exception handling.
• Lead the design of Salesforce solutions across various clouds including Service Cloud, Experience Cloud, and Financial Services Cloud.
• Define data models, integrations, automation, and reporting frameworks for claims and reimbursement processes.
• Guarantee that your solutions are scalable, secure, and compliant with all relevant regulations.
• Collaborate closely with executives, product leaders, and operations teams to establish project priorities and outcomes.
• Conduct workshops, journey mapping, and capability modeling sessions to align team efforts.
• Guide delivery teams, including architects, product owners, developers, and QA specialists.
• Mentor and cultivate talent among business architects, analysts, and solution designers.
• Ensure that solutions meet all financial, regulatory, and audit requirements while establishing controls for data privacy and security.
• Support risk, compliance, and audit teams during reviews and implementation processes.

Note:

This role may require travel, with the amount dependent on business needs and client requirements.

• A minimum of 7 years of experience in implementing or managing Salesforce programs and projects.
• At least 5 years of experience in crafting solutions through capability assessments, requirements gathering, experience design, and process reengineering.
• At least 2 years of experience in pre‑sales, sales, and origination responsibilities.
• A minimum of 2 years of experience supporting claims and reimbursement processes, specifically within the automotive sector.
• A Bachelor's degree or equivalent (minimum 12 years of work experience). (If you have an Associate’s Degree, you must have at least 6 years of work experience).

• 10 years of experience delivering Salesforce Claims projects.

Accenture provides a salary range based on location:

• California: $132,500 to $302,400
• Cleveland: $122,700 to $241,900
• Colorado: $132,500 to $261,300
• District of Columbia: $141,100 to $278,200
• Illinois: $122,700 to $261,300
• Maryland: $132,500 to $261,300
• Massachusetts: $132,500 to $278,200
• Minnesota: $132,500 to $261,300
• New York: $122,700 to $302,400
• New Jersey: $141,100 to $302,400
• Washington: $141,100 to $278,200

Accenture provides an extensive benefits package including medical, dental, vision, life, and long‑term disability coverage, along with a 401(k) plan, bonuses, paid holidays, and time off.

Accenture is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We encourage applicants from all backgrounds and communities.

Applicants for employment in the US must have work authorization that does not require future visa sponsorship.

If you are selected for this position, accommodations will be made to ensure your needs are met during the hiring process and throughout your employment with us.