Principal Platform Engineer

The Principal Platform Engineer is responsible for leading the strategic planning, implementation, and continuous improvement of platform solutions. Operating with a high degree of autonomy, this role provides technical guidance and mentorship to junior Platform Solutions and Help Desk team members, oversees the integration and onboarding of new platforms, and ensures reliable support and security across SaaS and PaaS environments. Adhering to ITIL frameworks, the Principal Platform Engineer collaborates with other departments to coordinate platform updates, deliver training, and maintain strong vendor relationships for high-quality service delivery.

The role drives innovation through automation and AI, ensures compliance with security standards, and makes impactful decisions to advance the organization’s platform capabilities.

• Lead strategic planning, implementation, and enhancement of platform solutions to align with organizational goals.
• Provide technical leadership and mentorship to the Platform Solutions team, developing members’ skills by example and support.
• Oversee onboarding and integration of new platforms, coordinating with other Tier 4 departments.
• Ensure platforms are maintained for SaaS/PaaS/IaaS, customer support, storage, security, disaster recovery, and business continuity.
• Abide by ITIL Foundations policies for incident management, change control, and service requests.
• Collaborate with Help Desk and other teams to communicate changes, train support resources, and coordinate platform updates.
• Build and maintain strong vendor relationships to support platforms and tools, ensuring high-quality service delivery.
• Partner with Digital Services and business units to design next‑generation platform solutions, improving efficiency through automation and AI.
• Document and ensure security compliance for all solutions, safeguarding organizational data and systems.
• Effectively manage multiple projects, adapt to evolving needs, and communicate complex information to internal customers.

• Advanced expertise in SaaS, PaaS, and IaaS platform implementation, administration, and maintenance
• Demonstrated proficiency with Microsoft 365 and cloud platform integration
• In‑depth knowledge of data security, privacy principles, and IT Service Management (ITSM) platforms
• Strong project management, organization, and time management skills
• Exceptional analytical, problem‑solving, and troubleshooting abilities for complex technical issues
• Expertise in process automation, workflow design, and platform administration standards
• Proficiency in content collaboration, data governance, and document management systems
• Operational excellence in vendor management and Help Desk collaboration
• Ability to work independently, adapt to new technologies, and lead strategic initiatives
• Growth mindset with a willingness to try new things, fail fast, and course‑correct

• Minimum 12 years of relevant experience in platform solutions or related roles
• ITIL Foundations Certification required
• Microsoft certifications (Azure Fundamentals, Microsoft 365 Fundamentals, etc.) and/or similar on‑the‑job experience required
• Vendor management experience
• Experience managing multiple projects and initiatives

• A degree in Information Technology or any related field or equivalent experience is required.

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $106,000 - $145,000

Location B: $117,000 - $160,000

Location C: $128,000 - $174,000

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long‑term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance‑based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long‑term care insurance. Full list of…