Staffing Manager; Home Care Services

Overview

Come join the Hillendale Home Care team! We are a home care agency working with senior care clients and caregivers in Contra Costa and Alameda counties, and we’re looking for a Staffing Manager to join the team. This position is onsite Monday-Friday in our Walnut Creek office.

• Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
• Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
• Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns.
• Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change.
• Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
• Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
• Proactively send informational correspondence to caregivers as needed.
• Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
• Work cross-departmentally.
• Local travel up to 25% of the work week for field visits and community events.

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Experience, Skills, and

Education:

• Associates Degree in general business or related field;
  Bachelor s Degree a plus
• 2+ years of experience working in the home care or health care industry
• Minimum of 1 year experience scheduling customer s services; preferably direct experience scheduling Caregiver shifts
• Excellent communication skills and ability to engage with our caregivers and clients
• Strong attention to detail and excellent time management skills
• Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)