Member Care Coordinator​/Health Coach

🌟 About JumpstartMD

We've celebrated over a million pounds lost by our members and have helped thousands of our members with hormones replacement therapy.

Boasting 14 high‑end offices scattered across California – from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, Irvine, and beyond – we are on an expansion quest with exciting plans for more center openings on the horizon. Our team? A dedicated team of clinicians, health coaches, and member care coordinators, each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health.

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REPORTS TO: Clinician Manager

CLASSIFICATION: Part Time, non‑exempt (~20 hours a week)

SCHEDULE: Wednesday – Saturday, or as needed: 6:50 am – 2:00 pm, with some later hours required for internal meetings and training.

LOCATION: Piedmont, Pleasanton, Walnut Creek CA. This position requires flexibility to work a rotating Saturday schedule, as needed, to support additional clinics within the region.

Ready to empower others on their transformative journey to optimal health? Join us at Jumpstart

MD as a Member Care Coordinator/Health Coach, where you'll be the catalyst for change in our members’ lives! In this dynamic role, you'll provide personalized 1:1 coaching sessions, utilizing motivational interviewing skills to inspire and empower members enrolled in our weight loss program.

• Conduct exhilarating weekly 1:1 coaching sessions with Jumpstart
  
  MD’s weight loss program participants, employing motivational interviewing techniques to ignite transformational journeys.
• Craft personalized program plans tailored to each member’s unique needs, from dietary restrictions to health issues, ensuring every goal is within reach.
• Serve as the frontline liaison for member inquiries, sending reminders and providing appointment follow‑ups with expert triage skills and meticulous attention to detail.
• Be the welcoming force for members and visitors, ensuring a positive experience from the start. Manage interactions, check‑ins, and appointments with enthusiasm, creating a memorable member journey.
• Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success.
• Keep clinic operations running smoothly, from managing medication refill requests to maintaining a tidy environment, all while facilitating seamless EMR charting to support efficient workflow.
• Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands‑on shadowing.

• High school diploma required; bachelor’s degree in nutrition or related field preferred.
• 1–2 years of experience in a fast‑paced environment, preferably in a medical or clinical office setting.
• 1–2 years of professional experience in health, fitness, and/or nutrition.
• Preferred qualifications include Health Coach certification, CPR certification, and proficiency in motivational interviewing.
• Proficient in MS Office 365 and experience with EMR/EHR systems.
• Excellent interpersonal, verbal, and written communication skills.
• Strong multitasking abilities and ability to work efficiently with minimal errors.
• Demonstrates high ownership, accountability, and initiative.
• Flexible team player with the ability to collaborate effectively in an intimate clinical setting.

Impact Lives:
Be part of a team that’s transforming health, empowering individuals, and celebrating over a million pounds lost – and counting!

Innovation at Its Best:
Work in an environment that’s rich in innovation, backed by cutting‑edge research, and personalized to perfection.

Community and Connection:
Join a tribe of passionate professionals in 13 locations, all committed to uplifting…