Medical Front Office - Patient Service Specialist

Overview

Walnut Creek, California - Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.

When patients enter our center, we want them to have an exceptional experience - starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Greet and register patients and provide information about what to expect during their visit and about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Handle phones, scheduling, insurance verification, and end-of-day reporting
• Communicate with parties such as attorney offices, insurance companies and translation companies; coordinate with operational leaders and the business development team
• Collect co-pays, manage payer approvals and conduct insurance authorizations and verifications

• Center
  
  Location:
  
  120 LA CASA VIA STE 212, WALNUT CREEK, CA 94598
• Type of Employment:
  Full Time
• Hours:
  
  Weekdays, 8:00-5:00, 10:00-7:00
• Compensation: $21.00 - $23.00/hour based on experience

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work-life balance
• Your Health Matters:
  Comprehensive medical/Rx, health, vision, and dental plan offerings
• Invest in Your Future:
  Company-matching 401(k) retirement plans as well as life and disability protection

• High School Diploma or GED

• Insurance Verification Experience
• 1 Year of Medical Office Experience

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions