Care Center Representative

Responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of the department referral and service goals. Provide outstanding customer experiences by consistently providing premier customer service and professional resolution of problems/issues. Handle a variety of customer service and referral calls and chat interactions in a prompt and courteous manner to meet and exceed established goals.
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* What you will do:

**** Who you are:
*** High School diploma or equivalent required.
* Bilingual (Spanish) candidates preferred but not required.
* Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution.
* Minimum typing speed of 50 wpm.
* Possess excellent human relations and communications skills.
* Possess friendly demeanor, can-do attitude, and willingness to help at all times. Use questioning and listening skills that support effective telephone communication. Identify and use voice skills to enhance telephone presentation.
* Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call.
* Able to cope with pressure resulting from meeting required productivity levels and deadlines. Able to protect and maintain confidential information.
* Professional in appearance and in verbal communication.
* Demonstrate teamwork in facilitating workflow.**#LI-DNI
** Pay Range: $21-25 hourly

AIP/Bonus: up to 5%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.  Benefits package includes[1]:
* Medical, prescription, dental, and vision coverage for employees and their eligible family members
* Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
* Health Savings Account with employer contribution
* Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
* 401(k) and Roth 401(k) with company contribution
* 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
* Supplemental Health plans, Voluntary Legal and Identity Theft Services
* 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
* Free personal checking and savings account;
Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
* ** Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
*** Please view Equal Employment Opportunity Posters provided by OFCCP .
* To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.
** Mechanics Bank
** is currently searching for a
** Care Center Representative (Call Center Representative)
** to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Irvine, Roseville or Walnut Creek locations.
* Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services.
* May be required to support…