Tolling Consultant

HDR is a employee-owned company focused on inclusion and making a positive impact in communities. We value authentic collaboration and encourage every team member to contribute ideas to create smarter, more connected transportation networks. This role is based in HDR's Walnut Creek, CA office.

• Contribute statistical analysis of project data, forecasting, benchmarking and identifying necessary project resources
• Provide professional consultation
• Achieve client satisfaction and meet project budget parameters
• Technical Delivery
  • Demonstrate growth toward becoming a nationally recognized expert in a tolling practice area
  • Lead the development of work products such as technical documents or reports, PowerPoint presentations, Visio diagrams, and Excel models
  • Research tolling trends, technologies, and policies to inform client strategies
  • Development of conceptual tolling approaches
  • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
  • Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities
  • Reconcile tolling data across systems and vendors to verify accuracy and completeness
  • Analyze business processes and recommend improvements for efficiency and accuracy
  • Support quality assurance reviews and recommend enhancements
• Task & Project Management
  • Support junior level staff in their development and growth
  • Lead projects and manage others in the delivery of tasks with a high level of quality
  • Manage scopes of work, schedules, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts
  • Apply HDR’s project management and QA/QC processes
  • Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
• Business Development
  • Lead business development efforts, including writing or reviewing proposals
  • Identify opportunities and develop relationships with clients to secure contracts and tasks
  • Engage with the industry through conferences, business development meetings, and demonstrating thought leadership
• Perform other duties as assigned

• Bachelor's degree in related field
• A minimum of 5 years related experience
• Efficient use of the internet and other electronic and hard copy media for research
• Strong Microsoft PowerPoint, Word, Project and Visio skills
• Expert Microsoft Access and Excel skills
• Strong analytical skills with the ability to compile and present summary level information
• Ability to obtain, cleanse, merge and analyze data from multiple sources
• Excellent interpersonal skills and strong relationship, organizational and follow-up skills
• Self-starter with proven track record of accomplishments
• An attitude and commitment to being an active participant of our employee-owned culture is a must

• Master's degree
• Knowledge of ArcGIS, SQL Server and/or Crystal Reports
• Experience in an A/E/C industry
• PMP Certification
• Familiarity with tolling roadside systems, back-office systems, and/or customer contact center operations
• Excellent written and communication skills
• Ability to handle a wide variety of tasks simultaneously requiring different skill sets
• Ability to adapt to the needs of our clients and work outside of one’s comfort zone
• Ability to handle complex technical tasks with a can-do approach
• Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
• Familiarity with tolling policies, technologies, or equipment
• Familiarity with data presentation and analytical tools such as Power BI, Tableau, etc.
• Local candidates preferred

Note: Required qualifications include a Bachelor's degree and a minimum of 5 years related experience.

HDR is our company. Together, we build on each other s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.