Account Service Manager

Account Service Manager

Location: Virtual full‑time; required in‑person training sessions, otherwise remote.

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Coordinates with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout customers’ organizations.
• Makes recommendations for improvements to meet customers’ expectations.
• Provides on‑site and off‑site customer service, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Conducts routine account visits.

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationships; or any combination of education and experience that would provide an equivalent background.

• Travels to worksite and other locations as necessary.
• Experience working in a TPA setting preferred.
• Insurance experience preferred.
• Account Management experience preferred.

Salary range: $69,972 to $119,952 (salary is location‑based). Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility).

Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation may contact elevancehealthj for assistance.