Supervisor Data Center

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit

The Night Shift Computer Operations Supervisor leads overnight operations for a 24x7x365 mission‑critical data center
, ensuring continuous system availability, effective incident response, and strict adherence to service levels and operational standards. This role serves as the senior operational authority during night shift
, providing leadership, real‑time decision‑making, and escalation management while minimizing risk and maintaining operational stability.

• Lead and supervise the night shift operations team, ensuring adequate staffing, workload balance, and uninterrupted coverage.
• Act as the primary authority for overnight operations, incidents, and escalations with minimal supervision.
• Ensure continuous, stable operation of assigned systems, platforms, and jurisdictions.
• Direct and participate in first‑ and second‑tier incident response, troubleshooting, and recovery.
• Coordinate escalation to on‑call engineering, network, systems, and vendor resources as required.
• Ensure all incidents and service requests are documented, communicated, and resolved in accordance with IT best practices.
• Enforce adherence to operational procedures, runbooks, checklists, security policies, and audit requirements.
• Oversee execution and validation of monitoring, scheduled jobs, backups, and operational controls.
• Ensure accurate shift logs, incident reports, and cross‑shift handoffs.
• Build effective working relationships with customers, vendors, and internal support teams.
• Identify operational risks, trends, and improvement opportunities; implement corrective actions.
• Assist with hiring, training, coaching, performance management, and staff development.
• Complete HR‑related administrative tasks including timekeeping and payroll oversight.
• Participate in technology implementations, transitions, and operational improvement initiatives.
• Perform Senior Computer Operator duties and assist operators as needed.

• Ability to lead independently during overnight operations with limited senior management presence.
• Strong incident management, troubleshooting, and escalation skills in a high‑availability environment.
• Proven people leadership, coaching, and performance management capabilities.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and decision‑making skills.
• Ability to work effectively under pressure and manage competing priorities.
• Solid understanding of IT operations, Lottery industry, audit requirements, and best practices.

• Bachelor’s degree or equivalent professional experience.
• Minimum 4+ years experience in a data center, NOC, or enterprise operations environment.
• Prior supervisory or team‑lead experience in a 24x7 operation preferred.
• Experience supporting mission‑critical, customer‑facing systems.

• Senior Computer Operator‑level technical proficiency.
• Advanced Linux command‑line skills (system monitoring, log analysis, process management, troubleshooting).
• Basic scripting knowledge (e.g., Bash, shell, or equivalent) to support automation, diagnostics, and operational efficiency.
• Strong incident response, troubleshooting, and recovery skills.
• Working knowledge of enterprise systems, automation, monitoring, and job scheduling.
• Working knowledge of data center networking concepts (LAN/WAN, IP, firewalls, switches, routers).

• Familiarity with…