Associate Patient Care Coordinator

Overview

Opportunities with Pro Health Physicians, part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well-being of our community. Join a leading community-based medical group and discover Caring. Connecting. Growing together.

If you want to advance in your career, Pro Health Physicians offers a forward-looking environment. Formed in 1997, Pro Health Physicians is Connecticut's leading primary care physician organization with over 90 locations and more than 360,000 patients. We are a C.M.S. approved Accountable Care Organization (ACO) and NCQA Level III Medical Home, aligned with Optum Care and United Health Group. This is a place where you can stay ahead as you grow your career.

Pro Health Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team. The position is full-time (40 hours/week) Monday - Friday.

The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the EHR according to Pro Health policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: FT, 40 hours, Monday - Friday. Must be able to work an 8-hour shift between 7:30am and 6:30pm. Will be required to close 3 days per week and will be required to work rotating Saturdays, 8am - 1:30pm.

Location: 1062 Barnes Rd Ste 102 Wallingford, CT

• Conduct check-in and check-out process
• Answer incoming calls and use the EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other Pro Health locations on an ad hoc basis
• Perform other duties as assigned

• Pay is based on several factors including local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
• Paid Time Off starting from the first pay period plus 8 paid holidays
• Medical Plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC insurance, etc.)

• High School Diploma/GED (or higher)
• 1+ year of receptionist or customer service experience
• Beginner level of computer proficiency in Microsoft Office
• Access to reliable transportation and valid US driver's license

• Experience working in a primary care setting
• Experience working with EPIC

Equitable employment statement:
United Health Group is an Equal Employment Opportunity employer. Applicants will be considered regardless of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. We are committed to mitigating our impact on the environment and delivering equitable care.

United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.