Associate Patient Care Coordinator

** Opportunities with Pro Health Physicians** , part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind  
** Caring. Connecting. Growing together.*
* If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, Pro Health Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide.

In fact, Pro Health serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities.  For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home.

That kind of progressive leadership makes us perfect fit for Optum Care and United Health Group's expanding family of providers. This is a place where you can stay way ahead as you do  
** your life's best work.(sm)*
* ** Pro Health Physicians
** has an immediate opening for a friendly, patient-focused and detail-oriented  
** Associate Patient Care Coordinator
** to join our team. The position is full-time (40 hours/week) Monday - Friday.

The  
** Associate Patient Care Coordinator
** will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the electronic health record (EHR) according to Pro Health policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

*
* Schedule:

** FT, 40 hours, Monday - Friday. Must have ability to work an 8-hr shift between the business hours of 7:30am - 6:30am. Will be required to close 3 days per week and will be required to work rotating Saturdays, 8am - 1:30pm.

*
* Location:

** 1062 Barnes Rd Ste 102 Wallingford, CT

*
* Primary Responsibilities:

*
* + Conduct check-in and check-out process

+ Answer incoming calls and use EHR to document details of patient inquiries

+ Conduct outreach to patients requiring appointments or service follow-up

+ Schedule appointments using standard scheduling protocols

+ Manage administrative in-basket pools and work queues

+ Scan documents into the EHR per standard protocols

+ Balance payments and prepare deposits

+ Protect patients' rights by maintaining confidentiality of medical, personal and financial information

+ Provide coverage at other Pro Health locations on an ad hoc basis

+ Perform other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+

Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma/GED (or higher)

+ 1+ years of receptionist or customer service experience

+ Beginner level of computer proficiency in Microsoft Office

+ Access to reliable transportation and valid US driver's license

*
* Preferred Qualifications:

*
* + Experience working in a primary care setting

+ Experience working with EPIC

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of…