Pharmacy Technician

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Technicians support the pharmacy team in delivering operational and service excellence within their store. They are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Through consistent application of Standard Operating Procedures (SOPs), best practices and effective communication, Technician duties include:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by pharmacy leadership: accurately putting away medication deliveries, completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, seeking feedback, and expanding clinical and technical knowledge
• Remaining flexible for scheduling and business needs, and volunteering to travel to stores in the market as required
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards and ethical principles; complying with CVS policies and procedures to ensure patient safety, controlled substance dispensing and recordkeeping, and patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics) where allowable by law and supported by required training and certification

When permissible, the Pharmacy Technician may support immunizations, which includes:

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documenting each applicable patient
• Monitoring and managing vaccine supplies

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, licensure, and certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, the applicant must be at least 16 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, the applicant…