Denny's - Restaurant Manager

Responsible for managing the overall operations of a Denny’s unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops a team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

• Recruits, selects, trains, develops, and evaluates restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent.
• Ensures systems for training employees on workstations are fully implemented and adhered to by management and crew.
• Identifies and develops internal candidates for management and Team Leader positions.
• Works with the restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed; creates an employee‑friendly, fun, clean and safe environment.
• Takes accountability for motivating and inspiring employees to achieve high performance, treats all employees with respect and dignity, and regularly recognizes and rewards employees.
• Understands and utilizes Denny’s systems, processes, and tools; complies with all state and federal labor laws and regulations.

• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional experience for guests by ensuring proper training and holding the team accountable for consistently delivering excellent guest service and food quality in adherence to Denny’s systems, procedures, and food‑safety requirements.
• Reviews practices, modifies as needed to continuously improve the guest experience; maintains visibility, interacts with guests, and responds to guest concerns and complaints in a timely and professional manner with positive resolution.
• Ensures the management team and crew understand and operate all systems correctly.
• Maintains the brand image of restaurant cleanliness, maintenance, and excellent service; serves as a role model for guest service.

• Utilizes management information tools to analyze restaurant operational and financial performance each period KPI, quality, and service reports, health inspections, HACCP, etc.; identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.
• Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
• Considers cost/benefit impact of financial decisions and works to protect the Denny’s brand, monitors costs and adherence to budget and restaurant goals.

• Demonstrates passion for the business and pride in Denny’s; manages professionally with integrity, honesty, and trust that promotes the Denny’s culture and values.
• Shows high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately with the management team and crew.
• Remains calm when challenged or under pressure; calms others who face difficult situations or tasks; effectively manages conflict.

• Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for learning; identifies potential and fosters development for promotion.
• Values effective job performance and ensures recognition and gratitude for the restaurant team.
• Provides timely, quality performance feedback and reviews.

• Passionate about providing a high‑quality guest experience evident to every guest.
• Understands guest perspectives and focuses efforts on consistent, quality service that exceeds expectations.
• Demonstrates guest service techniques and ability to manage in a fast‑paced environment.

• Strong awareness and concern for food quality and safety, and restaurant cleanliness; consistently serves great food to guests.
• Utilizes systems and performs duties within established structure.

• Adapts to multiple…