SP - Supportive Services Manager

Manager of Supportive Services

Enhanced Emergency Services and Shelter Program

South King County

POSTING DATE: 2/10/26

REPORTS TO: Director of Special Projects and Operations

PAY RANGE: $72,000 - $75,000 annually

HOURS: Full time, Monday-Friday

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non Exempt

The Manager of Supportive Services (the Manager) actively provides support to Case Managers of Shelter Programs while abiding to policies and protocols. The Manager ensures that all applicable LIHI sites receive and sustain supportive services grant opportunities. The individual in this position will aid in the financial and record‑keeping side of the grant‑making process, while working closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance.

• Hire and train Case Managers at multiple THV and Shelter sites while providing continuing guidance.
• Participate in program evaluation, and best practice development; including input from clients, shelter staff, volunteers and others.
• Oversee, maintain and review case management records for quality assurance, training and data management purposes.
• Conduct staff meetings on a weekly or bi‑weekly basis.
• Engage in direct‑resident support as needed, which may include some short term crisis intervention, case‑management, info‑referral, and/or back‑up assistance with property management tasks.
• Offer case management and service planning for selected participants, either referred by building or shelter management as at risk of eviction, shelter program exit, or self‑identified.
• Conduct regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one‑on‑one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.
• Manage administrative support tasks to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean‑up and organization—possibly including electronic file storage.
• Manage supportive services database to ensure accuracy, staff compliance and billing of services. Experience with HMIS is a plus.
• Effectively listen, reflect, mediate, and problem‑solve.
• Work with LIHI staff at various levels and departments to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post‑award management.
• Assume responsibility for other duties as assigned.

• Bachelor Degree in Social Work, Psychology or related field—MSW preferred
• 4+ years of experience in case management and/or resident support services; experience in low‑income/shelter programs is a plus
• Experience supervising and training others
• Background in grant management highly desired
• Knowledge of local social service resources
• Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed
• Experience working with confidential information
• Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for conducting research and reporting data
• Must pass drug screening and criminal background checks
• Must have valid Washington driver license and personal transportation to visit multiple sites

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to…