Commercial Maintenance Coordinator; Equipment Technician Lead

Commercial Maintenance Coordinator (Equipment Technician Lead)

Schedule: Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet vendors, customers, conduct business or attend or provide training.

The Commercial Maintenance Coordinator (CMC) is responsible for authorizing retail vendor services and repairs, ensuring proper usage of State contracts, monitoring vehicle repair costs, managing body repairs statewide, and providing customer service. The CMC reports to the Claims & Repair Supervisor (CRS) and is the primary backup for other CMC positions. The role collaborates with Fleet Management to improve vehicle fleet efficiency, and supports the initiative to reduce the carbon footprint of government operations and assists with vehicle or equipment purchases.

Additional duties include updating automated computer programs, analyzing vehicle operational reports, and recommending changes and transfers of vehicles to maximize utilization.

• Coordinate and approve the maintenance and repairs of 5,000+ vehicles statewide, prioritizing and tracking diverse spend.
• Authorize commercial vendor repairs; create work orders and document authorized work and cost.
• Review and approve invoices from commercial vendors and political sub‑divisions.
• Negotiate excessive repair costs with vendors.
• Review repair quotes on work orders with actual invoicing from vendors.
• Research flat‑rate labor hours and parts costs in the automated Mitchell on demand system.
• Answer the 1‑800 customer service line to assist customers needing direction for breakdowns, accidents, service, or repair needs.
• Respond to customer inquiries, provide direction to commercial repair facilities.
• Reconcile purchasing card transactions and present them for approval as required.
• Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide.
• Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy.
• Present ways to reduce accident repair costs to body shops.
• Close work orders associated with vehicle accident and maintenance repair.
• Charge back departments for damage to Fleet Operation vehicles.
• Respond to the MP maintenance mailbox within 12 hours, escalating issues to repair and claims manager within 24 hours if needed.
• Provide recommendations, updates, and changes for DES Fleet Maintenance website.
• Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance.
• Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs.
• Update the dispatch board located in outside vendors office and provide updates to needed personnel.
• Review monthly performance metrics and look for improvement process to equal the workload between team members.
• Participate in DES Fleet Operation projects for customer satisfaction.
• Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options.
• Communicate with Maintenance Supervisor on any repairs exceeding $3,000.00 in repair cost.
• Complete P‑Card processing daily and months‐end closing by the finance requested date.
• Ensure transaction invoices are properly attached, completed, and accurately coded.

• Option 1:
  • High school diploma or GED.
  • Completion of a two‑year automotive technical school with an AA degree in Automotive Technology.
• Option 2:
  • Recognized as a journey‑level automotive technician in a union, or six years of applicable experience.
• Option 3:
  • Three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process.
• Must possess a valid driver’s license free from any serious traffic violations.
• Must demonstrate the following DEI competencies:
  • Able to learn and understand our DES DEI culture and commit to creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
  • Demonstrate a commitment to growth, learning and self‑awareness.
  • Participate and behave in a manner that promotes teamwork and collaboration.
  • Demonstrate understanding that all people are valued.
  • Commit to actively evaluating and improving…