Tax Information Specialist - Bothell

Overview

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1) position in Bothell, WA. The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements.

We are seeking a dynamic customer service professional with a strong work ethic who will educate, interpret, and provide instruction on Washington State tax laws, rules and reporting.

• Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications.
• Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
• Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
• Filing legal documents with courts.

• Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.
• Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.
• Identify a customer's issue, and quickly be able to find a logical way to assist the customer.

The required qualifications are key competencies that have been demonstrated through experience or education in the following areas:
Written Communication, Verbal Communication, Research, Analysis, and Problem Solving, Interpersonal Skills, Planning and Organization, Technology and Applications, and Fiscal Accountability. The ideal candidate will possess a combination of knowledge, skills, and abilities:

Written communication

• Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition.
• Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader.
• Recognizes when language requires adjustment to achieve understanding by differing readers and rewords messages accordingly.

Verbal Communication

• Interacts with and reads the audience, recognizes problems, and adjusts language, tone, pace, and volume as necessary to ensure understanding.
• Explains or presents information in a clear, concise, logical manner to achieve understanding of the intended message.
• Asks questions to confirm understanding when assisting customers in person or over the phone.

Research, Analysis, and Problem Solving

• Thinks through all facets of an issue and demonstrates attention to detail.
• Analyzes complex business activities by interpreting and applying rules, laws and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered.
• Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions.

Interpersonal Skills

• Calmly listens, assesses, and clarifies problems and responds effectively with options to customers who may be angry or upset.
• Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates open exchange of ideas and information among team members.
• Maintains confidentiality and demonstrates ethical behavior.

Planning and Organization

• Organizes and prioritizes work, devoting adequate time and attention to tasks.
• Remains focused, works efficiently, and handles interruptions; responds to changing demands.

Technology and Applications

• Inputs and updates data. Creates documents utilizing word processing, database, spreadsheet, electronic communications or other specialized software applications.

Fiscal Accountability

• Acts with care and attention to detail when handling cash, including checks and other forms of currency.
• Adheres to internal control procedures designed to prevent and detect theft or misuse of funds.
• Enters fiscal data accurately and can recognize and correct errors when results look wrong.

Note: This position requires the ability to work 8:00 a.m. to 5:00 p.m. Monday through Friday.

• Please complete your online profile in detail, because it will serve as your initial resume.
• Please attach a letter of interest describing your specific qualifications for this position.
• Provide three professional references.

This position functions within a fast-paced, complex environment in which interpersonal and self-management skills and communication are essential. The selection process will evaluate candidates for behavioral attributes and technical skills to succeed in this environment.

• Note - Incomplete applications or applications received without these materials may be disqualified.

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