Customer Service Specialist ; Non

Customer Service Specialist 3 (Non-Permanent)

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Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

WSLCB Vision:
Safe communities for Washington State. This position is eligible to telework, but requires in‑office work at least two days a week. The role is expected to last through June 30, 2026.

• Please note:
  
  This Non‑permanent position is expected to last through June 30, 2026.

First review of applications will be January 16th, 2026; please submit an application on or before January 15th, 2026.

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws. We seek individuals who demonstrate excellence in customer service, partnership, teamwork, and quality performance. Our culture fosters transparency, accountability, data‑driven decisions, and process improvement.

WSLCB strives to promote Diversity, Equity, Inclusion and Belonging in all aspects of our work. We provide opportunities to join statewide business resource groups and support an inclusive environment where all feel safe and accepted.

The WSLCB Licensing and Regulations Division announces an exciting opportunity for a Customer Service Specialist 3 (CSS3) in Olympia, WA. You will educate licensees and future licensees on liquor and cannabis laws and provide accurate, timely information to ensure legal and safe sales.

Responsibilities include answering public queries, updating reports, preparing correspondence, managing manual and electronic records, and mentoring lower‑level specialists. You will also verify information, issue licenses, endorsements, permits, and provide process improvement support.

• A comprehensive benefits package (Medical, Dental, Vision, Long‑Term Disability, Life Insurance, etc.)
• Paid vacation, leave, and holidays
• Tuition waiver and reimbursement for state‑university courses
• Training and career development programs, including online courses and Linked In Learning
• Flexible/telework opportunities when possible
• Employee Assistance Program, wellness program, on‑site exercise facility
• Infants at Work Program, free parking

• Answer phone and email questions from the public about complex liquor, cannabis, vapor, and tobacco licenses.
• Independently interpret complex laws, rules, policies and procedures for the public.
• Use Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information.
• Respond to complex requests for information, refunds, and troubleshooting from multiple channels.
• Maintain understanding of recent changes to laws, rules, and policies.
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• Process special occasion and local wine industry association licenses, and other special permits.
• Verify license application information and process renewal fees and new application fees.
• Process refunds and handle NSF transactions with BLS/Department of Revenue.
• Coordinate cross‑agency information sharing and work with local jurisdictions.
• Collaborate with the Department of Health on medical cannabis endorsements.
• Review and approve physical changes and license type changes with existing licensees.
• Coordinate training and cross‑training opportunities.
• Other duties as assigned.

• Option 1:
  Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
• Option 2:
  An Associate’s degree and one (1) year of related experience.
• Option 3: A Bachelor’s degree.

• Completed online application.
• Current resume.
• Letter of interest describing how you meet the specific ఆకరణాలు qualifications.
• Three professional references with email addresses and phone numbers.

A resume will not substitute for completing the "work experience" section of the application. Failure to include required materials will result in disqualification.

The Washington State Liquor and Cannabis…