Fiscal Analyst | Payroll Helpdesk

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Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award‑winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation!

WSDOT is hiring a Fiscal Analyst 1 to support Payroll Helpdesk operations within Accounting and Financial Services. Reporting to the Payroll Assistant Manager Systems, Data & Regional Support Services, this entry‑level role provides frontline customer service and hands‑on support for payroll activities. The position assists with payroll reports, processes routine transactions in HRMS and TRAINS, and responds to employee payroll inquiries.

A working knowledge of WSDOT collective bargaining agreements is applied to support accurate document processing and customer service. This role supports AFS’s mission by helping ensure payroll and payroll reporting are delivered accurately, efficiently, and on time making it an excellent opportunity to build a foundation in public‑sector finance and payroll operations.

• Answer Payroll department main phone line and review/respond to payroll Outlook email inbox inquiries.
• Assign Remedy tickets to the appropriate payroll staff using the Payroll Department Request Tracking Console. Utilizing HRMS, DOTtime, and ILINX perform Employment Security Department hour/wage verifications.
• Assist in receiving and maintaining employee payroll forms and records in the agency’s Enterprise Content Management (ECM) Portal, ILINX.
• Scan and validate employee payroll forms and records using ILINX imaging and workflow technologies.
• Index documents.
• Assist with ad hoc records requests and gathering data for requests and audits.
• Prepare and distribute Payroll Journals to designated Region signers.

• Research Information – Experience in identifying, collecting and organizing data for review and analysis. Ability to research Collective Bargaining Agreements and other agencies policies, State Administrative and Accounting Manual, WSDOT Payroll and HR policies.
• Attention to Detail & Compliance – Ability to ensure accuracy, follow policies and maintain data integrity.
• Problem‑Solving & Critical Thinking – Experience researching inquiries and issues, seeking advice and, with authorization, implementing effective solutions.
• Skilled in Basic functions – Microsoft Excel, Word, payroll processing system or equivalent.
• Communication & Customer Service – Ability to communicate effectively orally and in writing and work effectively with internal and external customers.
• Vision & Values – Experience contributing to a work environment that fosters a culture of respect and equal opportunity.
• Growth Mindset – Actively demonstrates a commitment to learning and growth.
• Service‑Oriented – Takes action to meet the needs of others.

• Foundational Accounting Knowledge – Demonstrated foundational knowledge of accounting principles, supported by post‑secondary coursework in accounting or related experience.
• Payroll & Human Resources Operations – Experience supporting payroll and/or human resources functions, including processing transactions, maintaining records, and responding to employee inquiries.
• Automated Payroll & Timekeeping Systems – Ability to inquire, update, and maintain payroll and timekeeping data using automated systems such as HRMS, DOTtime, ILINX, TRAINS, or similar enterprise systems.
• Government Environment Experience – Experience working in a government or public‑sector environment, with an understanding of applicable rules, controls, and administrative processes.
• Regulatory & Policy Awareness – Working…