Program Support Assistant - Energy & Utilities Program - Seasonal

REPORTS TO:

Director of Energy & Utilities Program

SUPERVISES: N/A

POSITION TYPE:
Full-time, nonexempt, seasonal (October through April)

SCHEDULE:

Up to 40 hours/week

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Tuesday, January 20, 2026.

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents:
    Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Flexible Time Off (FTO):
  Available based on regularly scheduled work hours.
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provide

The Seasonal Program Support Assistant plays a key role in supporting the Energy & Utilities Program during the high-demand winter season. This position provides direct client services, including intake, eligibility screening, application processing, and appointment scheduling for energy and utility assistance. The role also includes general administrative support, data entry, and coordination of services, with a strong emphasis on client interaction and support.

Client Services & Support

• Respond to phone and in-person inquiries regarding energy and utility assistance programs.
• Provide clear, compassionate guidance to clients navigating the application process.
• Assist clients in completing applications and gathering required documentation.
• Maintain confidentiality and professionalism in all client interactions.

Application Processing & Eligibility

• Review applications for completeness and accuracy.
• Determine eligibility based on program guidelines.
• Process purchase orders and ensure timely data entry into required systems.

Administrative & Program Support

• Schedule energy assistance appointments and maintain organized client files.
• Support the preparation of periodic reports and documentation.
• Perform general office duties including filing, scanning, and database management.
• Collaborate with team members to ensure smooth program operations.

Other Duties

• Participate in team meetings and trainings.
• Perform other related duties as assigned.

Relevant experience and/or education may be substituted for either education or work history.

• High school diploma or GED;
  Associates degree in Human Services or related field preferred
• Two (2) years of experience in an office environment or client-facing role, preferably at a non-profit or human/social services agency
  • Case management and/ or program operational support experience in social service setting, and a working knowledge of issues and resources in relation to Veterans and housing services for low-income families, preferred
• Bilingual (English/Spanish) strongly preferred

• Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
• Ability to provide excellent, culturally competent customer service and work well with staff, board of directors, and the community at large.
• Ability to learn basics about all BMAC programs to properly refer callers and walk-in clients.
• Ability to maintain calm under pressure and…