Retail Assistant Manager

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Responsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss prevention.

• Customer Service
  • Ensures each customer receives the highest level of customer service.
• Human Resources
  • Notifies the Store Manager of hiring needs/floor coverage shortage.
  • Assist Store Manager in finding new employees.
  • Understands and communicates Company discount policy.
  • Assists Store Manager in controlling payroll budget.
  • Schedules staff efficiently.
  • Assists Store Manager with staff scheduling.
  • Understands progressive discipline procedures.
  • Follows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate form.
  • Stays constantly aware of loss prevention.
  • Shares ideas received from staff and customers with the Store Manager.
  • Understands the details of upcoming promotions.
  • Makes deposits correctly and ensures paperwork is accurate.
  • Knows correct opening and closing procedures.
  • Knows correct procedure for reconciling cash drawer with register tape.
  • Follows correct procedures for issuing refunds.
  • Documents petty cash, safe money.
  • Ensures accuracy regarding merchandise that is received and shipped.
  • Conducts regular spot checks on store inventory.
  • Ensures that displays are clean and current.
  • Ensures selling floor is maintained, organized, and set to company guidelines.
  • Manages the daily activity of the sales floor, backroom, and cash register area according to company policy.

• Strong managerial skills.
• Strong selling and communication skills.
• Excellent product knowledge.
• Strong knowledge of company history, corporate structure, and target market.
• Knowledge of the competition and their prices.
• Strong knowledge of POS systems.

• Ability to work varied days/hours.
• Ability to climb ladders.
• Ability to occasionally push, pull and lift more than 25 lbs.

• High school or equivalent.
• One or more years of Store management experience in a retail environment.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

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