Assistant Loan Manager

Overview

Are you looking for a position with variety in daily tasks in an energetic, fast-paced environment where you can make an impact by delivering high-quality results and grow your career? Our Assistant Loan Manager role may be a perfect fit. Apply today!

Assistant Loan Manager
Reports To
Branch Manager
FLSA Status
Non-Exempt
Schedule
Full-time, 40 hours. Monday through Friday;
Saturday hours may be required seasonally and as business needs require. Work hours depend on the time zone serviced. The Company may change the work schedule as needed to address business needs, to the extent permitted by law.

Promote branch operations by providing exceptional customer service and meeting or exceeding your individual sales and delinquency targets/goals. Your daily responsibilities will include servicing existing and potential customers, collecting delinquent accounts, and supporting the manager in overseeing daily operations when needed. This position also assists in coaching teammates for improved results and takes the lead in daily administrative tasks to ensure proper completion.

Prepare to take on increasing leadership responsibilities as you grow in this role and continue growing your career with Mariner Finance.

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years in the Consumer Lending and/or Financial Services industry with consistent achievement of KPIs. Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Bilingual fluency in Spanish/English.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds.

Specific vision…