Overnight Front Office Manager - Grand Wailea, Waldorf Astoria Resort

Overnight Front Office Manager – Grand Wailea, A Waldorf Astoria Resort

Job Number: HOT0 C932

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Overnight Front Office Manager to join the Front Office team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a café, and in-room dining.

In this role, you will oversee front office operations during the overnight shift.

The ideal candidate must be an exceptional leader with a passion for leading and mentoring a team.

• Shift: Overnight – must be available to work weekdays, weekends, and holidays.
• Pay Rate:
  The salary range for this role is $70,000 - $75,000 and is based on applicable and specialized experience and location.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and the local area and events.
• Complete audit procedures, as needed.
• Recruit, interview and train team members.

• Demonstration of Hilton Values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Key attributes:
  Quality, Productivity, Customer Focus.
• Experience overseeing front office operations, preferably overnight shifts; supervisory experience; strong customer service focus.

• Access to pay when you need it through Daily Pay.
• Medical Insurance Coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt
  - Free Education:
  
  access to a wide variety of educational credentials through Guild Education.
• 401(k) plan and company match to help save for your retirement.
• Hilton Shares: employee stock purchase program (ESPP) – purchase at a 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Full-time.

Waldorf Astoria Hotels & Resorts.

Guest Services, Operations, and Front Office.