In-Room Dining Manager; Pre - Waldorf Astoria

Job Description - In-Room Dining Manager (Pre Opening) - Waldorf Astoria ()

Job Description

In-Room Dining Manager (Pre Opening) - Waldorf Astoria

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

• Oversee daily in‑room dining service, ensuring timeliness, accuracy, and adherence to Forbes and WA brand standards.
• Monitor guest interactions to guarantee precise order‑taking, prompt delivery, and personalized service.
• Supervise setup of trolleys, trays, and amenities in line with service standards.
• Enforce opening and closing procedures to maintain readiness and efficiency.
• Ensure cleanliness and proper functioning of equipment, pantries, minibars, and service areas.
• Coordinate with Kitchen, Stewarding, and other departments for seamless service flow.
• Manage minibar operations, including replenishment, inventory control, and billing accuracy.
• Conduct spot checks of amenities, trolleys, and setups to ensure consistency.
• Guarantee 24‑hour telephone coverage for guest requests with minimal wait times.

• Lead by example, demonstrating integrity, professionalism, and guest‑focused service.
• Promote a collaborative, inclusive, and respectful workplace.
• Foster team engagement through open communication, recognition, and support.
• Encourage creativity and ownership to drive continuous improvement.
• Show genuine care for team well‑being and professional growth.

• Prepare weekly duty rosters and manage shift allocations for optimal coverage.
• Maintain a detailed daily logbook of operations, guest feedback, and team matters.
• Monitor and update SOPs in alignment with brand requirements.
• Utilize POS and inventory systems for order management, billing, and reporting.
• Support departmental reporting on sales, guest feedback, and performance metrics.
• Conduct regular inventory checks to maintain par stock levels.

Report maintenance or operational issues promptly for resolution.

• Monitor labor costs and operating expenses to align with budget.
• Identify cost‑saving opportunities and implement efficiency improvements.
• Lead upselling and suggestive selling to maximize revenue.
• Evaluate promotions and adjust strategies to enhance profitability.
• Ensure effective stock control of minibar and in‑room supplies.

• Fulfill guest requests promptly, exceeding expectations.
• Handle complaints with urgency, professionalism, and effective recovery.
• Collect and act on guest feedback to improve service.
• Coach and empower team members to deliver personalized, memorable experiences.
• Conduct on‑the‑job training to build service and product knowledge.
• Build rapport with VIP and regular guests, recognizing preferences and occasions.

• Lead daily briefings to share updates, goals, and guest priorities.
• Maintain open communication with other departments to ensure efficiency.
• Represent the outlet professionally in inter‑departmental meetings.
• Keep team informed of service changes, promotions, and procedures.
• Encourage feedback and idea‑sharing within the team.

• Design and deliver training modules on service excellence, upselling, and grooming.
• Conduct performance appraisals and identify development needs.
• Ensure compliance with safety, hygiene, and sanitation regulations.
• Assist with recruitment, onboarding, and orientation of new team members.
• Undertake additional assignments or projects as directed by F&B leadership.

An In‑Room Dining Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 3–5 years of management experience in Food & Beverage operations, ideally within luxury hotels.
• Proven success in leading in‑room dining teams and delivering high service standards.
• Strong leadership and team management skills, with the ability to mentor and develop talent.
• Excellent communication and interpersonal skills to engage guests and collaborate across departments.
• Proficiency with POS and property management systems (e.g., Opera, MICROS).
• Knowledge of…