Client Service Coordinator

Overview

Join to apply for the Client Service Coordinator - 005288 role at Banfield Pet Hospital
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Special note:
This description includes essential responsibilities, qualifications, and benefits as provided by the original posting.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Other job duties as assigned.

• Ability to work at a computer for long periods of time.
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

• Associate’s degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School diploma/GED is required.
• Minimum of one year of relevant customer service and/or call center experience is required.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively
• Strong client contact handling skills and active listening.

Pay Range: $17.70 - $22.62 Hourly

The pay range reflects a general hiring range for the area; the specific rate is based on experience, skill level, and education, and may vary by location or applicable minimum wage laws.

Here at Banfield, we prioritize well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and your pets. Some benefits include:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts
• Benefit eligibility based on employment status

• Entry level

• Temporary

• Business Development and Sales

• Veterinary Services

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.