Front of House Officer

To provide a front of house security service at Mid Yorkshire Hospital sites (Dewsbury, Pinderfields and Pontefract), providing a comprehensive service to all patients, staff and visitors.

• Maintain a smoke free environment within the grounds of Mid Yorkshire Hospitals.
• To undertake a range of car parking duties in accordance with Trust policies and procedures.

Ensure the safety & protection of patients, staff, visitors, contractors and any other legitimate site users' property against loss, theft, damage and waste.

• At all times Security staff will be expected to maintain a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment.
• Carry out regular patrols of the site to ensure that smokers do not congregate and block the passage of staff, visitors, patients and others to the hospital entrance.
• Protection of patients, staff, visitors, contractors and any other legitimate site user and users property against loss, theft, damage and waste.
  
  Receive and log complaints of crime from patients, visitors and staff.
• Carry out investigations when required of any loss or breaches of security and report to the Supervisor as necessary.
• Provide security assistance as required in accordance with the Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within the hospital grounds.
• Ensure the safe custody of all lost/found property out of hours. During working hours take such property to the General Office.
• Assist in the passage of critical information when communications systems fail.
• Use of several computerised (or any other) systems in relation to Security and Car Parking.
• Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management.
• Report and log any criminal acts to the Security Supervisor and/or other levels of management.

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

• Maths GCSE
• Previous experience within a security environment.
• Previous experience in a customer facing environment
• Experience dealing with the public
• Problem solving
• Fit to perform the duties of the post.
• The ability to collate/produce clear and concise professional reports.
• Able to follow written and oral instructions.
• Ability to work with minimum supervision.
• Ability to prioritise a demanding workload.
• Able to carry out dynamic risk assessments (ie when attending incidents).

• Please click 'apply now' to view the full person specification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.