Principal Consultant – Pensions Communication

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Are you an expert in pensions communication with a proven track record of delivering exceptional results? Do you have the skills to lead senior client relationships, manage complex communication projects, and inspire a high-performing team? If so, we have an exciting opportunity for you to join Gallagher as a Principal Consultant – Pensions Communication
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This is a senior leadership role where your expertise in pensions communication will be at the forefront. You’ll act as a trusted advisor to clients, delivering strategic, conceptual, and executional communication projects that make a real impact. You’ll also lead a talented team of consultants, ensuring the highest standards of service and innovation in the pensions sector.

Client Delivery:

• Build and maintain trusted relationships with senior client stakeholders, becoming their go-to expert in pensions communication.
• Drive long-term client planning and deliver innovative, commercially creative solutions tailored to the pensions sector.
• Oversee the delivery of high-quality communication strategies and solutions for a portfolio of pensions clients.
• Provide consultancy on communication ROI, analytics, and insights to ensure measurable success.

Team Leadership:

• Lead, inspire, and develop a team of Senior Consultants, ensuring they perform at their best and grow their careers.
• Create and implement a clear talent and training plan to enhance team capabilities and industry knowledge, with a focus on pensions communication.
• Provide senior-level support and direction to your team, fostering a collaborative and high-performing culture.

Relationship Management:

• Act as a key point of contact for senior leadership, clients, and internal teams, particularly in the pensions space.
• Collaborate with global colleagues and leverage Gallagher’s Better Works proposition to deliver exceptional results.
• Support new business pitches and contribute to the onboarding of new pensions clients.

Business Development:

• Identify and develop opportunities to grow revenue from existing and new pensions clients.
• Lead and manage pitches, proposals, and cross-selling initiatives within the pensions sector.
• Contribute to the future evolution of the business by proactively identifying market opportunities in pensions communication.

Operational Excellence:

• Ensure governance and operational efficiency within your team, championing best practices and processes.
• Take accountability for the financial performance of your portfolio and team.
• Continuously seek ways to improve processes and drive positive change.

Experience:

• Pensions communication experience is essential.
• Consultancy or agency background is mandatory.
• Proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives.
• Team management and people development experience is required.
• Experience working with global or US clients is desirable.

Skills & Attributes:

• Deep understanding of pensions communication and its role in employee engagement and business success.
• Exceptional leadership, organisational, and project management skills.
• Strong written and verbal communication abilities, with expertise in communication best practices.
• Commercially astute with excellent financial management and negotiation skills.
• Service-focused with the ability to translate client needs into actionable solutions.
• A strategic thinker who can…