Shift leader, Management

Overview

Here at Bonmarche we have a fantastic opportunity for a Shift Leader to join our team at our Distribution Site based in Wakefield, West Yorkshire.

Role purpose:
To provide daily support to the Distribution Shift managers, in order to ensure the efficient handling, storage, and throughput of all goods within the Distribution Centre.

• Operations
  • Oversee and take responsibility for any department within the DC, either long term, or at short notice to cover. All roles are rotated throughout the Department Leader team.
  • Departmental KPI’s – recording, monitoring, reporting and managing.
  • Maintain accurate daily / weekly shift rotas, and KPI records.
  • Ensure all administration, and documentation of procedures relevant to the department, are maintained.
  • Upon request of the Shift Manager, to carry out any other ad hoc duties for the warehouse.
  • Work closely with Shift Managers to ensure operational handovers are effective, efficient and robust.
  • In line with the operational KPI’s for your Department, hold Colleagues accountable for delivery, updating with the Distribution and Fulfilment Centre (DC/FC) Shift Manager regarding on track/off track performance.
  • Support Shift Managers and lead a dynamic and energetic work environment to drive operational excellence.
  • Gain customers’ loyalty through the quality of the products and services.
  • Develop and motivate Colleagues, in order to underpin an expanding operation within a customer service culture.
  • Support specific project work as requested/required by the Shift Manager.
  • Maintain the departmental notice boards, ensuring up to date information is published and displayed.
  • Communicate effectively with all internal, external customers / departments to ensure the smooth running of the operation.
  • Plan and manage Colleague breaks in line with departmental requirements.
  • Assist in the application of Company stop and search procedures.
  • Organise levels and deployment of Colleagues effectively.
  • Request agency Colleagues in line with planning and KPI requirements, to cover any shortfall.
• People
  • Assist in the identification of training needs for colleagues within the DC team.
  • Monitor colleague performance, ensuring feedback is provided informally / formally on a regular basis.
  • Follow and promote all company policies and initiatives.
  • Deal effectively with colleague misconduct and underperformance, informing line managers/HR where necessary.
  • Ensure all return-to-work interviews are completed in a timely manner, and levels of absence are monitored.
  • Plan and manage Colleague holidays, ensuring the appropriate paperwork is completed.
  • Maintain up to date and accurate Colleague registers, Timekeeper and agency records.
• Health & Safety
  • Always maintain a safe working environment on shift, ensuring the management of Health and Safety is paramount with a high priority across all H & S activities conducted in accordance with the H & S policy.
  • Support a don’t “walk by“ culture and ensure “clean as you go“ culture is embedded with and through Colleagues.
  • Ensure Safety and Environmental KPI’s are achieved.
• Innovation & Problem Solving
  • Demonstrates a creative bias towards developing new procedures and systems that affect improvements within day-to-day activities/tasks.
  • Demonstrates commercial awareness and implications of suggestions when considering new solutions.
  • Implement ideas for change quickly and effectively.
  • Review and monitor the success of improvements to know what works and what doesn’t.
  • Seek views and opinions from colleagues and stakeholders and considers them when making decisions.

• The ability to lead a team of colleagues in any department within the DC in achieving the required targets.
• The ability to motivate colleagues to achieve both the company and personal goals.
• The ability to identify colleagues’ skills, to allow them to progress within the company.
• The ability to adapt dynamically, to respond to any situational changes within the daily and long-term plans.
• The ability to analyse data and reports, to track the performance of department and individuals and set targets.
• An understanding of the performance, issues affecting departmental, and the ability to…