Medical Care Navigator

Job Summary

Are you passionate about making a difference in patients' lives? Do you thrive in a supportive and inclusive environment? Lupset Health Centre is looking for a Medical Care Navigator to join our friendly and dedicated practice team.

At Lupset Health Centre, our core values of kindness, respect, and fairness shape everything we do. We believe in creating a workplace where every team member feels valued and empowered. If you're looking for a role where your compassion and organisational skills can truly shine, wed love to hear from you.

At Lupset Health Centre, we are proud to be a well‑established, forward‑thinking GP practice serving a diverse community of nearly 14,000 patients.

• We are a values‑driven practice, committed to kindness, respect, and fairness for all.
• Our team includes 6 GP partners, 3 salaried GPs ,3 Advanced Nurse Practitioners, a large nursing team, and a dedicated administrative team.
• We are a training practice, supporting GP trainees, student nurses, medical students, and administration apprentices.
• We are located on the outskirts of Wakefield, with easy access from the M1 (Junction 40).
• We are passionate about staff development, offering opportunities for personal and professional growth.

• Care navigate patient appointment request by telephone, on‑line or in person to the appropriate clinical person.
• Greeting patients and noting their attendance at the surgery for a booked appointment.
• Deal with visit requests.
• Registration of new patients and temporary residents.
• Process patients change of address details.
• Process repeat prescription requests in accordance with practice guidelines.
• Having full understanding of the appointment system.
• Have a clear understanding of telephone system, daytime and out of hours.
• Computer data entry - processing and recording information in accordance with practice procedures.
• Answering the telephone promptly.
• Taking messages for members of the primary health care team, ensuring that urgent messages are given highest priority and delivered promptly.
• Taking payments for services over the counter, ensuring that a receipt is issued on each occasion.
• Continuously updating knowledge of service through information provided at staff training, meetings, emails etc.
• Chaperone for clinical staff when required.
• Clinical recall for patients that require annual reviews for long term conditions.
• Complete workflow tasks within agreed timescale (more details in job description).

• 4 GCSE grade C or above

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.