Deputy Clinical Governence Manager

For further information about this role, please email Leah Hartley (Clinical Governance Manager) via

Are you ready for a new exciting challenge?

You will provide support to the Clinical Governance Manager on delivering all aspects of Clinical Governance. You will support the Clinical Governance Manager in the co‑ordination, implementation and delivery of the Divisional Clinical Governance agenda. You will also deputise for the Clinical Governance Manager in their absence.

Please refer to the attached job description and person specification for further details.

• Oversee the implementation of all aspects of governance such as investigations, reports, reporting all findings and issues to the Clinical Governance Manager
• Monitor and maintain the complaints and patient safety events database, ensuring compliance with nationally and locally determined response targets, reporting variance to the Clinical Governance Manager
• Assist the Division in the implementation and delivery of the Clinical Governance and Risk Management strategies, policies and work programmes for the Division
• To participate in any new interventions or initiatives across the Division to ensure the development of the Clinical Governance within the Division
• Deputise for the Clinical Governance Manager at appropriate committees and working groups as and when required
• Work alongside the Clinical Governance Manager in partnership with external organisations, e.g. patient forums and other agencies, gathering data as required
• Gather, analyse data and complete audits to assist in the design, production and prioritisation of the annual clinical governance strategy, action plans and work programmes to ensure improved clinical quality within the Division
• Take and transcribe minutes of formal meetings relating to complaints, incidents and serious untoward incidents. Generate written reports as required in relation to complaints and patient safety events Integrated Care Board (ICB), Patient Liaison Team, Complainants, Head of Nursing
• Support Lead Investigators in complaints management /investigations/systems‑based learning as appropriate to the needs of the Division
• Participate in face‑to‑face meetings with families, patients and service users, supporting managers and matrons to seek resolution
• Meet face to face with patients and carers who have concerns regarding their treatment and management in complex and sensitive situations
• Liaise with the Complaints and PALS teams as required
• Work with the service units to ensure that quality assurance processes are in place to meet national recommendations across relevant areas in the Division
• Maintain records of responses and actions taken against recommendations from national and regional bodies that are reported to the Divisional Governance Group, ie NICE, NHS England, National Confidential Enquiries, Royal Colleges, Parliamentary and Health Service Ombudsman etc
• Audit records to ensure that they are maintained and managed within current national and local guidance, for example record keeping, documentation
• Maintain and assist in the management of the Risk Register
• Liaise with the Corporate Governance Team and the Health and Safety department as required

Please refer to the attached job description and person specification for further details.

• Graduated level qualification or able to demonstrate working at that level, equivalent professional qualification and further training/experience to post graduation level or equivalent experience
• Evidence of continuing professional development

• Experience of a Patient Safety System, for example RADAR
• Evidence of change management with the ability to influence change
• High degree of report writing skills
• Ability to design and implement plans
• Demonstrates ability to develop and utilise effective professional relationships
• Ability to manage and minimise risk
• Understanding of the Health and Social care management environment and roles and responsibilities within it

• Ability to analyse complex information to support managerial decision making
• Self‑motivated and able to work under their own initiative
• Proficient in the use of various…