Senior Customer Service Manager

Senior Customer Service Manager – Wakefield About Our Client

Page Group are delighted to be working with an industry leading B2B products led business on the appointment of a new Senior Customer Service Manager at their Wakefield offices. The role will own all customer service and order management activities across the business

• Lead the Customer Service & Order Management teams to deliver world class service to B2B Customer
• Customer Service - Responsible for after-sales, enquiries, and account management
• Order Management - order processing, arranging distribution, liaising with production to manage timescales
• Implement new process and procedures that lead to a better customer experience, improve efficiency, reduce lead times and costs
• Work closely with other business areas that impact the customer journey including supply chain, production, sales and logistics
• Ensure forecast is accurate with customer demand
• Implement a new escalations process
• Work on SAP ERP Systems
• Provide and delvier reports to directors focused on customer customer, and order management
• Provide support to field sales function
• Work with 3rd party carriers to ensure smooth delivery of customer order in line with contractual agreements

• Leadership of a Customer Service function previously
• Experience working in an order management environment
• Exceptional people leader
• ERP experience (ideally SAP)

• Senior Customer Service Manager
• £48,000 - £55,000
• Generous benefits (disclosed on application)
• Wakefield based