Aftercare Administrator

Summary

Caddick Construction is a family‑owned business with a strong reputation for quality, collaboration and customer satisfaction across the Residential, Industrial, Logistics and Commercial sectors. We are currently recruiting an Aftercare Administrator to join our Quality & Aftercare team, based at our Wakefield office, supporting projects across the Yorkshire region with site visits as required. This role plays a key part in managing post‑handover defects, customer care and warranty matters, ensuring issues are logged, tracked and resolved efficiently and professionally.

Candidates with experience in a house building or residential construction environment will be particularly well suited to this role.

What You’ll DoAftercare & Defects Administration

• Log, track and manage all post‑handover defects and customer care issues from receipt through to resolution.
• Maintain accurate and up‑to‑date records of defects, actions, costs and completion dates.
• Coordinate defect rectification works with subcontractors, suppliers and site teams.
• Ensure aftercare activities are carried out in line with company procedures and service level expectations.
• Support the Quality & Aftercare Manager in achieving timely and defect‑free project close‑out.

Systems & Reporting

• Maintain aftercare records using internal systems including Viewpoint and Clixifix (where applicable).
• Produce regular reports on defect trends, response times, costs and outstanding actions.
• Monitor KPIs relating to aftercare performance and customer satisfaction.
• Ensure all documentation is accurately recorded and filed in line with company processes.

Budgeting & Cost Control

• Assist with monitoring aftercare budgets and tracking costs associated with defect rectification.
• Raise purchase orders and process invoices in line with company financial controls.
• Track costs against budgets and report variances.
• Support retention recovery by ensuring accurate records of defect costs and responsibilities.

Scheduling & Coordination

• Schedule inspections, remedial works and follow‑up visits.
• Coordinate access arrangements with clients, residents and managing agents.
• Monitor progress of scheduled works and proactively follow up outstanding actions.

Customer & Stakeholder Communication

• Act as a professional point of contact for customers, clients and internal teams.
• Maintain clear, timely and professional communication.
• Escalate recurring or high‑risk issues where appropriate.

Quality & Compliance

• Support audits, reporting and data analysis.
• Maintain confidentiality of sensitive customer and commercial information.
• Assist in identifying trends and lessons learned to feedback into construction and preconstruction teams.

What We’re Looking For Skills and Experience

• Previous experience in an aftercare, customer care or administrative role within construction, house building or a similar built environment.
• Understanding of residential or house building construction processes.
• Experience using construction systems such as Viewpoint; knowledge of Clixifix is advantageous.
• Experience of budgeting, cost tracking, scheduling and reporting.
• Strong IT skills with proven proficiency in Microsoft Word and Excel.

Personal Attributes

• Highly organised with excellent attention to detail.
• Customer‑focused with a professional and calm approach.
• Proactive, reliable and solutions‑driven.
• Strong communication skills with the ability to liaise effectively with customers, subcontractors and internal teams.
• Able to manage multiple tasks and work with minimal supervision.
• A strong sense of ownership and accountability.

Qualifications

• GCSEs or equivalent including Maths and English.
• Full UK Driving Licence.

Why Join Caddick Construction?

Competitive Compensation And Benefits

We offer a competitive salary package and comprehensive benefits to support your career.

Career Growth

As part of a growing organisation, you’ll have clear opportunities for professional development and progression.

A People‑Centred Approach

We prioritise collaboration, integrity and long‑term partnerships, making Caddick Group a great place to grow your career.

Equal Opportunity Employer

Caddick Construction is an Equal Opportunity Employer. We are committed to…