Receptionist​/Administrator

As a Receptionist-Administrator at Ossett Surgery, you will be the welcoming face of our practice and a vital part of our patient experience. You will handle front of house enquiries, manage appointments, support clinicians with essential administrative tasks, and help keep our busy surgery running smoothly. This role is ideal for someone who thrives in a people focused environment, enjoys working as part of a team, and takes pride in delivering excellent service to our community.

The ideal candidate will have experience working in a General Practice setting and be comfortable working on a rota to:

• Handle inbound and outbound calls
• Welcome patients at reception

Depending on your skills, you may also support back-office functions such as document workflow, recalls, referrals, and prescription processing. Refresher training will be provided if needed.

Youll bring strong administrative and communication skills, along with a caring, solution-focused approach to patient needs. The ability to stay calm under pressure, use initiative to manage outstanding tasks, and support the team is essential. Flexibility to cover colleagues annual leave and sickness is highly desirable.

Join a passionate and dedicated team at Ossett Surgery, alarge, friendly practice at the heart of Ossett. We care for 22,000 patient sand are committed to delivering top-tier patient care through innovation and collaboration with our patients, PCN, and external services. Our team consists of 6 GP Partners, Salaried GPs, ANPs, Nurses, Nursing Associates, HCAs, and arobust Managerial and Administrative staff. We pride ourselves on our successful merger four years ago, and our team continues to work tirelessly toprovide the best care for our patients.

Key Responsibilities:

• Collectively support with the teams day-to-day workload and the associated functions, supporting mainly at the reception desk,the back office and comms room.
• Completing the delegated admin tasks including contacting patients, arranging appointments and communications while maintaining clear documentation within the patient record
• The role includes shared responsibility answering the telephones, booking appointments & answering queries, care navigating and sign posting appropriately.
• The role includes shared responsibility ofmanning the reception desk, answering general queries, supporting with basic prescription requests and receiving samples & information from patients.
• There is the expectation that all staff will sensitively attempt to resolve low level complaints with where appropriate,diffusing situations and remaining professional during heated discussions.
• There is the express expectation ofself-management regarding problem solving, workload, and time priorities.
• Effective communication with both patients andstaff is essential, ensuring messages are communicated to relevant personnel ina timely, accurate and efficient way.
• Excellent customer service skills with the ability to handle difficult situations professionally.
• To be responsible for ordering patient transport when required and maintaining a clear record in line with Practice policy.
• Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, tag and marrying, filing, processing temporary residents, managing reminders and recalls, etc.
• Always maintaining absolute confidentiality and being aware of all Information Governance and Data Protection regulations

• GCSE grade A to C in English and Maths
• Qualified in Phlebotomy
• ECDL Qualification or Systm One experience

• Previous experience working in a General Practice environment
• Ability to work on a rota pattern
• Call handling competence in managing inbound and outbound calls
• Experience in welcoming patients, resolving queries, and providing front-desk support
• Strong administrative skills, including completing tasks accurately
• Effective communication skills with a caring, solution-focus
• Ability to remain calm under pressure
• Ability to handle challenging situations professionally
• Familiarity with back-office functions such as:
• Recalls
• Referrals
• Prescription processing
• Willingness to undertake refresher training if required

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.