Operations Manager

Overview

Our operations team sets the benchmark for efficiency, innovation, and outstanding service. This is your chance to play a key role in shaping how we deliver services that matter.

• As an Operations Manager based in our Wakefield Hub, you’ll ensure our processes run smoothly, efficiently, and compliantly. You’ll manage a team of Operations Administrators and Coordinators, working across multiple systems and utilising customer-facing examination and assessment platforms. You will collaborate with technical and delivery teams to keep everything on track. If you love solving problems, working with data, and improving processes, this role is for you.
• This is a full-time role, based at our hub in Wakefield (WF1 2 UF). Our operating hours are Monday to Friday 08:30 – 17:00, but we flex this during summer, therefore your contract will reflect these arrangements. Our team is hybrid, working three days in the office per week (Tuesday to Thursday) and two days from home (Monday and Friday). Please note however that all contracts are office-based.
  
  Occasional travel may be required for internal and external meetings.
• Note:
  
  Our Wakefield office is dog friendly.
• As we’re an Awarding Organisation we have a number of high-stakes qualifications including T Levels; workload peaks during late spring/early summer, with additional flexibility during this time, possibly longer hours and weekends to meet business needs.

• Strong organisational and problem-solving skills with a sharp eye for detail. Proficient in Excel and data tools. Comfortable learning new systems quickly and working across multiple platforms.
• Experienced in managing teams and driving performance. Excellent communicator and relationship-builder, able to influence stakeholders. Proactive and adaptable, with a focus on continuous improvement.

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.