Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

About the Role

An opportunity has arisen for our client based in Wakefield for a full time help desk administrator.

The company is a professional 24/7 facilities management providing property maintenance services throughout the UK and Northern Ireland.

You will be working as part of a team supporting and administering the flow of reactive and planned maintenance works.

• Managing emails and phone calls
>

Dealing with enquiries from clients and contractors
• Supporting clients and contractors with any queries
• Assigning jobs to contractors within a time frame
• Chasing up jobs that have not been accepted/attended
• Updating jobs to ensure complete transparency

This is a key role in administering the maintenance work nationally for our clients. It is important that each job be managed to completion.

The role will involve:

• Ensuring that maintenance work is processed in a timely manner
• Communicating with contractors daily, to chase overdue work
• Having a professional and confident manner and providing excellent service from the helpdesk
• Having an excellent telephone manner and being totally customer focused
• Working on a rota basis taking calls out of hours (one in every three weeks)

• Experience working in a call‑centre/helpdesk/property/facilities environment would be beneficial
• Strong team player, with excellent communications and organizational skills
• Knowledge of using Microsoft Excel, Outlook and Word

Payrate: £15,500 – £16,500 + commissions

28 days inclusive of bank holidays

Free parking