Customer Service Representative

We've partnered with our client to help find a Customer Service Representative to join its team. This position is a hybrid position in Wakefield, MA.

• Deliver friendly, professional support by handling inbound phone calls with a positive and customer‑focused approach for both internal teams and external clients.
• Enter customer orders with precision, ensuring accuracy while proactively communicating any discrepancies or special conditions.
• Navigate and maintain customer portals to support order processing and account needs.
• Build strong working relationships with key contacts and decision‑makers to support ongoing account success.
• Utilize the Sage ERP system to process orders, review customer history, check inventory availability, confirm pricing, and track sales order progress.
• Develop customized documentation to meet customer or business requirements.
• Perform additional responsibilities and projects as assigned.

• Associate's degree or 1+ year of customer service experience in a fast‑paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook; strong data entry skills.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and problem‑solve effectively.
• Strong organizational and time management skills.
• Willingness to work overtime as needed.

Salary range for this role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.